Support Policy

9. SUPPORT POLICY

Hawiba provides support to sellers, lenders, and buyers. The purpose of this service is to resolve problems and disputes between buyers, sellers, and lenders. Hawiba helps resolve issues between the parties, but this in no way imposes any liability on Hawiba for any related dispute.

10. NEWSLETTER POLICY

Hawiba offers a newsletter service to its users who want to be regularly informed about the products. In this context, if you apply for a newsletter subscription on the website, your personal data such as "Name, Surname, e-mail, age, etc." are directly related to the establishment or performance of the contract in accordance with Articles 5/2-c and 5/2-f of the KVKK law. Provided that it is necessary to process the personal data of the parties to the contract and the legitimate interest of the data controller, it will be processed for the purpose of making newsletter subscription transactions and informing our subscribers about our market activities.

Hawiba may share your personal data with its partners and affiliates (and/or third parties that need to be shared for the performance of the job) in accordance with Articles 8 and 9 of the KVKK law. Your personal data will be processed for limited legal periods in accordance with the above-mentioned purposes and legal reasons and will be stored in accordance with the Law.

By applying to Hawiba as a data owner; If you submit your request to Hawiba in accordance with the application procedures stipulated in the Communiqué on Application Procedures and Principles to the Data Controller, Hawiba will conclude your request free of charge as soon as possible and within 30 (thirty) days at the latest. However, if the transaction requires an additional cost, Hawiba will be able to request the fee in the tariff determined by the Personal Data Protection Board.

11. RESOLUTION OF DISPUTES

For all kinds of disputes arising from the implementation of the contract, the Customer Arbitration Committees related to the Istanbul Anadolu Customer and Commercial Courts are in charge and authorized.