Privacy Policy

Thank you for visiting hawiba.com!

To offer you this website we collect information about you, either provided directly by you, from you, or through other channels. Below we inform you in detail about the collection and use of your personal data.

DATA CONTROLLER

HAWIBA İÇ VE DIŞ TİCARET LTD. ŞTİ. The www.hawiba.com") is the data controller for the personal data collected and used. To operate the webshop and to provide the services that we offer, your personal data is transferred to Turkey.

The contact details of Hawiba is:

HAWIBA İÇ VE DIŞ TİCARET LTD. ŞTİ.  

Adnan Kahveci Mh. Kurtuluş Cd.
C Blok No:5/C İç Kapı No:51
Beylikdüzü/İSTANBUL
TURKEY

If you have any questions or comments about how we use your personal data you can reach us at info@hawiba.com

GENERAL 

HAWIBA İÇ VE DIŞ TİCARET LTD. ŞTİ. hereinafter referred to as “Hawiba”, has adopted the principle of protecting the privacy of visitors to its website.

In this context, as Hawiba, we comply with the provisions of the Personal Data Protection Law No. 6698 (“Law”), the decisions of the Personal Data Protection Board (“Board”), and, as appropriate, the provisions of the European Union Data Protection Regulation (“GDPR”) in order to process personal data in accordance with the law. We take every necessary precaution and action to ensure that your all data will be safe.

We would like to inform you about what kind of information about users is processed by Hawiba and how it is used. At the same time, we will inform you about how you can exercise your relevant rights as a data subject.

COLLECTION, USE, AND PROCESSING OF PERSONAL DATA

Hawiba uses the relevant personal data to provide this website to users and to ensure that this website functions properly and provides the necessary security. Any operation outside this scope and performed on the data takes place on the basis of other legal obligations, permissions, situations in which Hawiba has a legitimate interest, or the express consent of the relevant user to Hawiba.

Hawiba stores and processes the relevant data specifically for the following purposes:

Hawiba automatically collects and stores certain data when users visit the website.

This data includes: Your Identity Information: your name, surname, T.C. Your Identity Number (only processed in accordance with the relevant legislation if you purchase certain product groups), your gender, date of birth, height and weight if shared by you personally, your Contact Information: your phone number, delivery address, e-mail address, your customer transaction information: your order and billing information, your delivery transaction information, transaction history information regarding your purchases, your request and complaint information, the information you personally share in your comments and questions in case you comment on the products on the platform and/or ask a question, Chat with Hawiba assistant information about the content of the conversation made through the channel, your order information for these transactions in case you order food and fast market, your transaction security information: IP address information, password and password information, your cookie information, your marketing information: shopping history information, campaign information used, profiling and segmentation information, cookie records.

Hawiba uses this information to improve the delivery of services, their features, functions, and general management tasks.

In addition, Hawiba deletes or anonymizes data in use, including IP addresses, without undue delay when such data is no longer needed for the purposes given above.

The processing and use of the relevant data mean that (1) the processing is necessary for the website to be offered; or where Hawiba has a legitimate interest in ensuring and improving the functionality and trouble-free operation of the website, as well as ensuring that it is suitable for users' needs, on the basis of the relevant legal provisions that enable such actions to be taken.

To the recipients of the collected data; members of internal departments responsible for it, other Hawiba affiliated companies, external service providers (e.g. hosting and content management, marketing agencies, other third-party providers if necessary due to the services they provide), within the framework of their respective obligations and powers; For example, relevant authorities and current shareholders of Hawiba companies or future shareholders in the event of a sale, merger or acquisition may be involved if a formal request is made or necessary to establish, exercise or defend rights owned by Hawiba.

PURPOSES OF PROCESSING PERSONAL DATA

Your identity, contact, and customer transaction information; Within the scope of our contractual relationship, it is automatically collected and processed in an electronic environment from you, mobile application, or website for the following purposes.

·       Execution of the processes for the establishment and performance of the contract,

·       Execution and supervision of finance and accounting processes,

·       Execution and supervision of the company's business activities,

·       Execution of invoicing processes,

·       Execution of logistics, cargo activities, and follow-up of delivery processes,

·       Making purchases on the website / mobile applications and confirming the identity information of the transaction,

·       In case you have your express consent, it can be used in various marketing and advertising activities, providing you with a better shopping experience and carrying out activities to increase your satisfaction, especially by presenting the products suitable for your preferences,

·       Increasing customer satisfaction, getting to know our customers who shop from the platform and using them in customer environment analysis, and Carryings out activities for the development and improvement of the products and services offered by our Company.

CONTACT FOR YOUR RIGHTS AND REQUESTS

You can send your questions about your personal data and your rights and demands in Article 11 of the KVKK with a petition prepared in accordance with the conditions specified in the Communiqué on Application Procedures and Principles to the Data Controller or via your e-mail address registered in our system with the extension: info@hawiba.com. 

In addition, a petition prepared in accordance with the conditions specified in the Communiqué on Application Procedures and Principles to the Data Controller or "HAWIBA İÇ VE DIŞ TİCARET LTD. ŞTİ on behalf of “Adnan Kahveci Mh. Kurtuluş Cd. C Blok No:5/C İç Kapı No:51 Beylikdüzü/İSTANBUL” by applying in person or through a notary public.